Refund policy

Our 30-Day Satisfaction Guarantee

We formulated the 5-Peptide Copper Renewal Serum with care, and we want you to feel confident trying it. If you're not satisfied with your purchase for any reason, you may request a full refund within 30 days of delivery — even if the product has been opened and used.

Opened, used, half-empty — it doesn't matter. If it's within 30 days of delivery and you're not happy, we'll make it right.

How to Request a Refund

Email us at hello@tyneskin.ca with your order number and a brief note about your experience. We'll respond within 2 business days with next steps.

In some cases we may ask you to return the product. If so, return shipping is at your expense unless the item arrived damaged or incorrect.

Refund Processing

Refunds are issued to your original payment method and are processed within 5–10 business days of approval. Depending on your bank or card issuer, it may take an additional 3–5 business days for the refund to appear on your statement.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us at hello@tyneskin.ca within 7 days of delivery with a photo of the item and packaging. We'll send a replacement or issue a full refund, including any shipping costs, at no expense to you.

Limits

The satisfaction guarantee applies to one unit per product, per customer. Refunds are available on purchases made through tyneskin.ca only. This policy does not limit any rights you have under applicable Canadian consumer protection law.

Questions?

Reach us anytime at hello@tyneskin.ca — we read and answer every message.

TYNE Skin Inc. · Edmonton, Alberta, Canada